Terms Of Service

How to Buy our Products

You can order the goods in any way convenient for you:

  • Online: select the product you prefer in the catalogue, add the product to your shopping cart and place your order.
  • By the main office phone: 8 (800) 234-39-40.
  • At our local dealers’. To see the list of the dealers, follow the link.
  • By e-mail: manager@matrix.com.ru.

Once you place your order, our manager will contact you to confirm the order and the shipping method.

Time necessary for our shop managers to process your order and prepare the answer:

Orders are processed on business days only.

  • If you place your order before 2 pm, the order is processed within 2 hours.
  • If you place your order after 2 pm, the order will have been processed by 12 noon of the next business day.
  • If you place your order during the weekend (Saturday, Sunday, holidays), the order will have been processed by 12 noon of the next business day.


We accept payment by bank cards VISA, MasterCard WorldWide, MIR.

If you want to pay for the products with your bank card, select the “pay with bank card” option when placing your order online.

When paying for the order with your bank card, payment is processed on the bank’s payment page, where you need to enter your bank card details:

  1. Card type,
  2. Card number,
  3. Expiration date (indicated on the front side of the card)
  4. Name on the card (in Latin letters, exactly as shown on the card)
  5. CVC2/CVV2

If your card is enrolled in the 3D-Secure program, you will be automatically forwarded to the page of the bank, that issued the card, where you need to authenticate yourself. Contact the bank, that issued your card, for more detailed information about the rules and methods of additional authentication.

Security of online payments processing through the bank’s payment gate is ensured by PCI DSS international certification. Information is transferred using SSL encryption technology, making it unavailable to unauthorized persons.

Advice and recommendations on necessary security measures for bank card payment:

  1. Be careful with your bank cards to the same extent as with your cash. Do not forget them in cars, restaurants, shops etc.
  2. Never tell the full number of your bank card to any persons or companies by phone.
  3. Always keep the hotline number of the bank, that issued the card at hand, and contact the bank immediately in case of the card loss.
  4. Enter the card details only when making purchases. Never disclose them for any other reasons.

International Shipping

Delivery is carried out by Russian Post Joint-Stock Company

Delivery time: from 1 day to 15 days,
Delivery cost: from 600 rub to 2000 rub, depending on distance and weight.


Warranty commitments shall apply according to the Consumer Protection Act of the Russian Federation subject to observance of the instruction.


Return of the goods is provided in accordance with provisions of the Consumer Protection Act of the Russian Federation.